Reference

Legal terms for your 6ba account

Our Legal page sets out the terms that apply before you open an account, use the wallet, or ask us to change account records.

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6ba Legal terms for your 6ba account
CONTACT ROUTES

Three routes for legal help

Legal questions need a clean trail, so we route them through written channels rather than casual chat alone.

Account legal email Use our legal email route for privacy requests, account correction requests, terms questions, and record access queries. We may ask for a matching login detail or payment reference before discussing private account records.
Live help handoff If you begin through live help, ask for a legal or privacy handoff. The agent will collect the account identifier, mark the reason clearly, and move the matter to the team that handles written record requests.
Wallet record check For UPI, Paytm, PhonePe, or Google Pay concerns, share the transaction reference and time shown in your app. We compare that against wallet logs before replying about credit, reversal, or account status.
ACCOUNT CARE

Six ways we manage legal data

We handle account records with a legal purpose in mind: keeping your account identifiable, matching wallet actions, answering rights requests, and meeting valid external requirements.

Identity and access logs

We record sign-in details, device signals, session times, and account changes so we can verify access requests. These logs help us respond if you report an account takeover or an unauthorised wallet action.

Payment record handling

Wallet records may include UPI IDs, Paytm references, PhonePe entries, Google Pay receipts, bank response codes, and internal transaction numbers. We use them to reconcile deposits, withdrawals, reversals, and account disputes.

Cookie choices

Cookies and similar tools support login sessions, fraud checks, language settings, and basic site measurement. You can adjust browser settings, but some account-security functions may not work correctly without required session cookies.

Retention periods

We keep records for as long as they are needed for account operation, legal claims, payment disputes, audit duties, or valid directions from banks and authorities. After that, records are deleted or made non-identifying where practical.

Correction requests

If your name, mobile number, email, or payment detail is wrong, contact us with the current value and the change you want. We may request proof before changing details tied to withdrawals or identity checks.

Restricted access

Internal access to private records is limited by role and logged where systems allow. Support staff see only the account details needed to answer your request, while sensitive changes require additional checks.

Legal questions before you join

These answers explain how our legal terms work in day-to-day account situations. They cover rights requests, data checks, payment records, account access, and the way we respond when law or payment partners require action on an account.

When you open an account, the account terms, privacy terms, cookie terms, and any wallet rules shown during use apply together. Access also depends on local law and is available where local law permits.

Yes. You can ask us for the personal data connected to your account, subject to identity checks and legal limits. We may remove internal security material or third-party data before sending a response.

Send the current detail, the corrected detail, and the account identifier through a written contact route. For mobile, email, or payment changes, we may request proof before changing records tied to wallet activity.

We keep payment references to match wallet entries, investigate missing credits, process withdrawals, and answer disputes. A UPI, Paytm, PhonePe, or Google Pay reference helps us confirm which transaction belongs to your account.

Yes. If local law, a bank requirement, a payment-provider rule, or a valid authority direction requires action, we may restrict, pause, or close account access and explain the account effect where we can.

Use the legal email route or ask live help to pass your request to the privacy team. Include your account email or mobile number so we can locate the record before replying.

Retention depends on the record type, legal duties, payment dispute periods, audit needs, and account history. When a record is no longer needed, we delete it or make it non-identifying where practical.

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